At Shamgar Software Solutions, we are committed to delivering quality digital products and services, including licensed software, subscription-based solutions, identity validation systems, and certification support. Please review our cancellation and refund policy below:

1. Software & SaaS Products

• Non-Tangible Products: Once access to a software product or SaaS feature is granted (via activation or login credentials), refunds are generally not available.
• Trial Access: For subscription-based products, we recommend using any free/demo version before purchasing.
• Refund Eligibility: A refund may be issued only in cases of proven technical failure not resolved by our support team within 7 business days.

2. Digital Training Programs & Certifications

• Course Access: Refunds will not be granted if any digital training material (videos, assignments, or live sessions) has already been accessed or downloaded.
• Certification: If a digital certificate has been issued, the course is considered consumed and non-refundable.
• Grace Period: A refund request must be submitted within 3 calendar days of enrollment, provided no content has been accessed.

3. Identity Validation & Analytics Services

• Due to the custom nature of identity verification, document validation, and analytics reports, these services are strictly non-refundable once processing has begun.
• Incorrect input or submission errors by the user are not eligible for refunds.

4. How to Request a Refund

To request a refund, email us at [email protected] with the following details:

• Full Name and Registered Email
• Order/Transaction ID
• Reason for Refund
• Screenshot or evidence of issue (if applicable)

We aim to respond within 3 business days. Approved refunds will be processed within 7-10 business days depending on the payment provider.

5. Contact Us

If you have questions or concerns regarding this policy, feel free to contact our support team at [email protected].